Free for two people, with no expiry date

Start free. Not "free for fourteen days and then a surprise".

Fernway turns a shared mailbox into a queue your team can actually work through. Two seats are free forever — not a trial, not a demo. Everything else is open for fourteen days, and when that ends nothing is charged and nothing is deleted.

No card required Set up in about four minutes Delete the workspace in one click

About a third of the teams who sign up stay on the free plan permanently, and that is the plan working as intended rather than a leak we are trying to close.

App dashboard screenshot showing a shared inbox queue

4 min from signup to first reply sent

Shared inboxes running on Fernway

The honest table

What is free, and what is not

The free column is what you keep after the trial ends, with no action required. Nothing here is a countdown in disguise.

Feature	Free, forever	Paid, from $12/seat
Team members	2	Unlimited
Shared inboxes	1	Unlimited
Conversations a month	Unlimited	Unlimited
History kept	Everything, forever	Everything, forever
Assignments and internal notes	✓	✓
Saved replies	5	Unlimited
Automation rules	—	✓
Reporting and SLA tracking	—	✓
Integrations and API	Read only	Full
Export everything	✓	✓

Free workspaces are not shown ads, not rate-limited during busy periods, and not used to train anything. They cost us a few cents a month and occasionally become customers, which is the whole arrangement.

Getting started

Four minutes, three steps

Timed on real signups rather than guessed. Nothing is installed and nothing needs your IT team.

Step one

Forward your mailbox

Point support@ or hello@ at the address we give you. We show the exact steps for the five common providers with screenshots, and nothing changes for people writing to you.

about 2 minutes

Step two

Invite one colleague

The free plan covers two people, so the second seat is the point. A shared inbox with one person in it is just an inbox, and you will not see what the product does.

under a minute

Step three

Reply to something real

Take one actual message from the queue, assign it, leave an internal note and send the reply. That is the whole loop, and it is where most teams decide within an hour.

1–2 minutes

Day fifteen

What happens when the trial ends

Written down because this is the moment people are actually worried about when they read the word "free".

Nothing is charged

There is no card on file, so nothing can be. The workspace drops to the free plan on its own — no email chain, no grace period you have to negotiate, no reactivation fee if you come back next year.

Nothing is deleted

Every conversation, note and attachment stays and stays searchable. If you had five people, three become read-only rather than being removed — you choose who keeps the two seats, and you can change your mind later.

You get one email

Three days before, saying what will change and what it would cost to keep it. One message, no sequence, and unsubscribing from it does not affect the account. That is the extent of the sales process.

Your data

Three things people check before forwarding a mailbox

Handing a support inbox to a new tool is a bigger decision than the price, and it deserves more than a padlock icon.

Where it is stored

In the region you pick at signup, and it does not move. Sub-processors are listed on one page with what each one sees, and you are emailed thirty days before that list changes.

Who can read it

Support staff cannot open your conversations. When you ask for help with a specific thread you grant access for 24 hours, it is logged, and you see the entry in your own audit log.

How you leave

One button exports every conversation as standard mail files plus a CSV index, attachments included. Deleting the workspace is also one button and takes effect in minutes, not "within 90 days".

Works with

Twelve integrations, all on the paid plan

Free workspaces can read from these; writing back needs a paid seat. It is the clearest line we could draw that does not cripple the free plan.

Chat app

CRM

Issue tracker

Store platform

Calendar

Docs

Billing

Analytics

Phone

Forms

Automation

Webhooks

From free and paid workspaces

Two customers and one who never paid

"We have been on the free plan for two years. Two of us, one inbox, and it has never nagged us once. When we hire a third person we will pay, and that is exactly why we will pay."

Émile RousseauCo-founder · free plan, 2 years

"The trial ending was a non-event. It dropped to free, kept everything, and sent one email. We upgraded three weeks later because the reporting was what we actually wanted."

Naledi KhumaloHead of support · 9 seats

"I forwarded our support address on a Friday afternoon and had the whole team replying from it by Monday. The part I did not expect: nobody had to be trained."

Jonas BergOperations lead · 24 seats

Before you sign up

Six questions about "free"

Two seats and one inbox, and no automation or reporting. That is the whole limit. There is no message cap that stops you mid-month, no ads, no branding added to your replies, and no throttling when it gets busy — those tricks make a free plan useless as a way to judge the product.

Only when you choose to upgrade. Signing up, trialling everything and dropping back to free all happen without any payment details, which also means no accidental renewals and nothing to cancel.

Yes, once more, by asking. Teams often trial too early, before they have enough volume for reporting to mean anything, and refusing them a second look purely because a timer ran out would be silly.

They become read-only, not deleted. You pick which two keep write access, and you can swap that around any time. Their notes and assignments stay in the history exactly as they were.

No, on every plan including free. Your content is not used for model training, not shared with third parties, and not read by our staff without a time-limited grant that you make and can see in the audit log.

Remove the forwarding rule and mail flows to your own mailbox again immediately — we never take ownership of your address. Export the history first if you want it; the file is standard mail format that any other tool can import.